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Customer experience | Sales, Customer Insights,...

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Deleted AD user, Disabled CRM user: Regaining access to Disabled Records

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Posted on by BrantleyAllen

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I inherited an on-premise Dynamics environment.
An employee left the company. Their AD account was deleted.
How do I regain access to the CRM records? I've seen vague references to creating a new AD account and relinking CRM and AD, but nothing concise.
Can someone help, please?

Brantley

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Flydancer 1,332 on at

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RE: Deleted AD user, Disabled CRM user: Regaining access to Disabled Records

Which records do you mean? You can open the disabled user record and reassign all records he owns through the ribbon button.

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