Mail Merge in Word 2016

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Posted on by Community Member

Hello,

Our Organization recently upgraded all of our Office Products to 2016 so I now have Word 2016 and my Quote Mail Merge will not work. I can do a Mail Merge from Outlook and everything works fine, I have the CRM Icon appear under my Mailings Tab but when I try to do a Mail Merge directly from my Quote Entity while Online (CRM 2016) the Mail Merge will not work and I don't have the CRM Icon under Mailing or Add-Ins Tab. Has anyone else had this issue ? If so how do I fix this problem ?

Thanks,

Linda Lockard

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Ramakanta 2,715 on at

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RE: Mail Merge in Word 2016

Hi ,

This link may help you

http://www.trideapartners.com/blog/2013/07/crm-icon-not-available-in-add-on-tab-during-mail-merge/

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Mark Underhill on at

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RE: Mail Merge in Word 2016

I too am struggling with Office 2016 and CRM 2011 mail-merge.

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