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Flexible Billings - Company ID's are Changing

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Hello!

We are having an issue with a customer in Flexible Billings who uses multi company. The Billing rule in each respective company is pointing Primary Company ID and Adjustment Company ID all to Company A in Company A, or all pointing to Company B in Company B.

When they process billings however, the company codes are flipping. For example - If they don't catch it and Company A posts an invoice that was flipped to go to Company B, then they have a debit in AR to Company A and a billing in excess of revenue in Company B.

I'm baffled - I've looked through their Billing Rules and everything looks like it should send anything for Company A to Company A and everything in Company B to Company B. What am I missing?

Thanks!

-Jenny

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RE: Flexible Billings - Company ID's are Changing

We have experienced the same issue. Our issue was with labor billing. The employee default GL Code was to the wrong company. Also, our customer setup was defaulting to the wrong GL codes. I would double check these to see if maybe there is a simple fix. Good luck.