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Customer Journey wait until - Event

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Posted on by 272

Hi, 

I need a suggestion to solve the following situation:

I want to send out several emails via a customer journey to event registrants.

  • one week before a webinar
  • one day before a webinar
  • one hour before a webinar

If an attendee subscribes 6 days before the event, I don't want that he/ she receives the one week before email. 

How can I resolve, that it is one customer journey but if they step in between they don't receive 2 mails at the same time/day. 

I couldn't find out how to fix. Thanks for your help. 

  • ElineB Profile Picture
    ElineB 272 on at
    RE: Customer Journey wait until - Event

    Thanks Nya, that is exactly the behaviour I need. 

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Customer Journey wait until - Event

    Hi,

    You can set the Expiration date and time for the email.

    pastedimage1630978757902v1.png

    For example, the email which is sent one week before a webinar can be set to be expired on the day one week before a webinar.

    So that it will not be sent to the contacts who register the event after the day one week before a webinar.

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