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Customer experience | Sales, Customer Insights,...

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Customer Journey wait until - Event

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Posted on by ElineB

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Hi,

I need a suggestion to solve the following situation:

I want to send out several emails via a customer journey to event registrants.

one week before a webinar
one day before a webinar
one hour before a webinar

If an attendee subscribes 6 days before the event, I don't want that he/ she receives the one week before email.

How can I resolve, that it is one customer journey but if they step in between they don't receive 2 mails at the same time/day.

I couldn't find out how to fix. Thanks for your help.

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Nya 29,060 on at

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Hi,

You can set the Expiration date and time for the email.

For example, the email which is sent one week before a webinar can be set to be expired on the day one week before a webinar.

So that it will not be sent to the contacts who register the event after the day one week before a webinar.

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ElineB 286 on at

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Thanks Nya, that is exactly the behaviour I need.

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