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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Journey wait ...
Customer experience | Sales, Customer Insights,...
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Customer Journey wait until - Event

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Posted on by ElineB 284

Hi, 

I need a suggestion to solve the following situation:

I want to send out several emails via a customer journey to event registrants.

  • one week before a webinar
  • one day before a webinar
  • one hour before a webinar

If an attendee subscribes 6 days before the event, I don't want that he/ she receives the one week before email. 

How can I resolve, that it is one customer journey but if they step in between they don't receive 2 mails at the same time/day. 

I couldn't find out how to fix. Thanks for your help. 

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    You can set the Expiration date and time for the email.

    pastedimage1630978757902v1.png

    For example, the email which is sent one week before a webinar can be set to be expired on the day one week before a webinar.

    So that it will not be sent to the contacts who register the event after the day one week before a webinar.

  • ElineB Profile Picture
    ElineB 284 on at

    Thanks Nya, that is exactly the behaviour I need. 

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