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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Do Inactive Contacts s...
Customer experience | Sales, Customer Insights,...
Answered

Do Inactive Contacts still get their emails tracked?

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Posted on by Ryan N 15
I want to know:
 
If I deactivate a Contact today because they are no longer a client, but they come back and send another email after deactivation, will the new email activity will track to the Inactive record?
 
Thanks,
-RN
I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi RN，
    Yes.
    Changes in a contact's status do not affect email tracking, inactive contacts can still get their emails tracked。

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