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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / What do the arrows bef...
Microsoft Dynamics CRM (Archived)

What do the arrows before and after a queue name mean?

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Posted on by MicWit

So I am trying to do some filters on queues that are included in the lookup when sending an email, and there are a lot of queues. The ones with arrows before and after: <Queue Name> seem to be ones that aren't used, whereas the ones without: Queue Name seem to be the queues that are used.

So what do these arrows mean??

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  • Suggested answer
    razdynamics Profile Picture
    razdynamics 17,308 User Group Leader on at

    Hi Mic

    The ones with the Brackets are Systems generated Queues that are created automatically for users, teams, BUs etc,  most organisations tend to create dedicated Queues for a Specific Business Purpose

    Hope this answers your question :)

    Best Wishes, Raz

  • MicWit Profile Picture
    MicWit on at

    Awesome, thanks for that. So we wont want to show these I am guessing (as the dedicated queues are the ones that should be used). So is there any field that says whether they are automatically created or not?

    I will be integrating this into my current script:

    /*
Function to only select certain entities in a lookup

To use, just edit fieldName to be the name of the field on the form you want to edit and HideEntities as an array of entities you do not want to show up.
Note that under the advanced search, you will still see these items in the drop down list, they just wont find any results.
/*

function setFromLookupOptions()
{
  var fieldName = "from";
  var HideEntities = ["customJob", "account", "contact","entitlement", "equipment", "lead"];
  Xrm.Page.getControl(fieldName).addPreSearch(function()
  {
    EmailFilter(fieldName, HideEntities);
  });
}

// Hide all of the OOB entity records from the given PartyList field.
function EmailFilter(fieldName, HideEntities)
{
  var filter;
  var i;
  for (i = 0; i<HideEntities.length; i++)
  {
    filter =
      "<filter type='and'>" +
      "<condition attribute='" + HideEntities[i] + "id' operator='null' />" +
      "</filter>";
    Xrm.Page.getControl(fieldName).addCustomFilter(filter, HideEntities[i]);
  }
}


    Would it be possible to integrate this check into this script? It would have to search for that field only for if it is a queue 
    (or starting with an arrow if it is a queue).

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