Custom entitlement allocation type

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Posted on by KoJaPD

Dear,

What would be the best way to get a "custom" Allocation Type for entitlement terms? We don't want to work on "per hour" or "per case" but on a "per unit" case, where we want to define how many units a Case is being assigned to.

For example, a customer is entitled to 5000 units and one case uses 350 units, so the customer is left with 4650 units after this one case...

Thanks,

Koen

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Hi KoJaPD,

You can add custom options to the 'Allocation Type' field,but not sure if the custom options will break the internal logic of entitlement entity, it is not recommended.

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