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Service | Customer Service, Contact Center, Fie...
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Need more information about Microsoft Hololens 2

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Posted on by 7

Microsoft Hololens 2 is quite a new product. I would like to connect with a Microsoft Expert specialize in Hololens 2 from Malaysia but Microsoft call centre is simply not helpful and cannot transfer me to an expert. Their email only gave me a google result link. While the website that Microsoft has some info about Hololens 2, I would like to understand more. Some of the questions that I have such as “Schematic” from Hololens 2, Dynamic 365 needs Microsoft 365 or not etc are not found online. 

May I know if Microsoft 365 for Business is the pre-requisite for having Dynamics 365 Remote Assist?

I have 2 different Microsoft links that I think are not clear for me.

 

The link below describes Microsoft 365 for Business is required before having Dynamics 365 Remote Assist.

https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/buy-remote-assist

 

The link below however did not mention if Microsoft 365 for Business is required before having Dynamics 365 Remote Assist.

https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/requirements

 

Also, which plan in Microsoft 365 for Business is needed in order to have Dynamics 365 Remote Assist? Is this available in Malaysia?

Also, may I find out if Microsoft 365 Business Basic comes with AD and that our company doesnt have AD/LDAP at the moment. Can we still subscribe to 365 without utilizing AD?

I have the same question (0)
  • Anthony Dong Profile Picture
    Microsoft Employee on at

    Hi,

    May i know what you mean by "Microsoft 365 for Business" ?

    Dynamics 365 Remote Assist is available in Malaysia, there is no additional requirements, you need to meet these requirements  before using Remote assist docs.microsoft.com/.../requirements

  • BudgetIsKing Profile Picture
    7 on at

    Hi,

    You may refer to the following link for Microsoft 365 for Business plans.

    www.microsoft.com/.../business

    Microsoft teams is one of the pre-requisites. However, can we use the free version teams or it must be coming from Microsoft 365 teams?

  • Suggested answer
    Adrian Begovich Profile Picture
    1,032 Moderator on at

    Hi BudgetIsKing,

    This link contains a list of the technical requirements for deploying and using Microsoft Dynamics 365 Remote Assist.

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