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How to correct sales document

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Posted on by JG-03022254-0

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Hi,

I have a whole loads of sales invoices that has been posted into various customers account with the wrong VAT flag and therefore it is causing a huge value difference by charging the customers wrong amounts.

Is there a way to correct these invoices please?

Can I also correct this as a batch or does it have to be done individually because this is affecting multiple customers account.

Thank you

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Dynamics 365 Business Central

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Suresh Kulla 50,243 Super User 2025 Season 2 on at

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yes, you can cancel or correct the posted sales invoice. Please check the below link

https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-correct-cancel-sales-invoice

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Mansi Soni 8,909 Super User 2025 Season 2 on at

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Since you can’t directly change VAT on a posted sales invoice, the best solution is to reverse and reissue the invoices using the below mentioned relevant solution:

1. Use Correct or Cancel – Quickest option if no payments are applied.
2. Create a Credit Memo & New Invoice – For paid or multiple invoices.
3. Batch Processing – Use Configuration Packages for bulk corrections.
4. VAT Adjustment in General Journal – Fixes reporting but doesn’t change invoices.

Also Providing you resources for detailed reference:
https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-correct-cancel-sales-invoice
https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-process-sales-returns-cancellations
https://learn.microsoft.com/en-us/dynamics365/business-central/finance-setup-vat

Hope this answer and resources might be helpful!

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Teddy Herryanto (Th... 14,284 Super User 2025 Season 2 on at

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The correct way is to create a credit for the invoice. Then create a new invoice with the correct VAT amount.

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Ramesh Kumar 7,527 Super User 2025 Season 2 on at

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Hi,

I wish there was an easier mechanism, as we faced a similar issue in one of our implementations. However, I don't think you can bulk cancel posted sales invoices. You can reverse, cancel, or create a credit memo instead.

Please check with your partners, as they may have scripts that can help adjust the amounts

https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-correct-cancel-sales-invoice

Thanks

Ramesh

If this was helpful, please check the "Does this answer your question?" box and mark it as verified.

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Nitin Verma 21,708 Moderator on at

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In your case you can export all your posted invoices into Excel file, and create a Configuration package in In terms of Credit Memo and upload that data in bulk to BC or in that case you need to write a custom extension which will indentify your posted invoices and create a sales credit memo for all and after posting credit memos you need to correct those invoices group and post them.

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YUN ZHU 95,679 Super User 2025 Season 2 on at

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If your financial audit permits, you can adjust the amounts only in the Sales Journals.

But as several other experts mentioned, the most correct approach is to Unapply Payment and then cancel it with a Credit Memo.

Hope this can give you some hints as well.

Thanks.

ZHU

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Jainam M. Kothari 15,639 Super User 2025 Season 2 on at

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Hello,

You can Cancel, Correct or Create Corrective Credit Memo for the Invoices.

Because Individual Invoices have Wrong VAT Amounts. So, By way of Bulk Correction is Not Suggestable.

The Correct way is to Post Credit Memo by way of above mentioned 3 Options and Post the Correct Invoices with Correct Values.

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Khushbu Rajvi. 20,441 Super User 2025 Season 2 on at

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Hope this helps as well:https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-correct-cancel-sales-invoice

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Vahid Ghafarpour 12,133 Super User 2025 Season 2 on at

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