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Tiles not updating with count

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Posted on by John_Clarke

Hi

I have one specific user who can never get the tile count to appear,
They have tried D365 with both Edge and Chrome, but still with the same result.
The tiles were saved from fairly standard grid views, it does not matter which or how many tiles they set up, nothing will display. Yet other users with exactly the same configuration and tiles, all works perfectly.

Thanks in advance John

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GirishS 27,832 Super User 2024 Season 1 on at

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RE: Tiles not updating with count

Hi John Clarke,

Check whether that user has personalization enabled under System Administration >> Personalization >> User settings.

Also try clearing the usage data for that user and check.

Also, how you are publishing the personalization to other users?

Thanks,

Girish S.
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Eiken on at

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RE: Tiles not updating with count

Hi, John

The question is about Dynamics 365 Finance.

I recommend you to move the case to D365 Finance Forum.

The link is as followed.

(+) Dynamics 365 Finance - Forums, Blogs, Support
John_Clarke 20 on at

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RE: Tiles not updating with count

Hi Eiken

We are using D365 F&O.

As an example I create a standard tile from a grid view. E.g. Open sales orders.

Below are two screenshots of the same user with the same tile set-up but the difference is different Business units. No other users have this issue in either BU's

Populated-tile-count.pdf

Blank-tile-count.pdf
Eiken on at

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RE: Tiles not updating with count

Would you tell me that which app you used to set tiles?

Can you show more details like screenshots about this situation?