Unified Service Desk solution not installed on the selected CRM organization

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Hello,

I am new to Dynamics CRM, I created an online ID to connect to CRM. Now I am trying to connect to CRM via Unified Service Desk. While login I get this error :

"Unified Service Desk solution not installed on the selected CRM organization: " with my Organization name that I have given in my profile while creating my online ID under Office365.

I would really appreciate if you could help me figure out why I am getting that error.

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Brad Sprigg 985 on at

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Hi Harry

You need to deploy the USD solution via the CRM Package Deployer first, see topic below.

https://technet.microsoft.com/en-us/library/dn646924.aspx

You can download it as well as the new version of the client here.

https://www.microsoft.com/en-us/download/details.aspx?id=50355

Regards

Brad

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Neil Parkhurst 10,727 User Group Leader on at

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Try looking at this post. (You will also find others on my blog as well.)

neilparkhurst.com/.../usd-how-to-install-a-crm2015-version-of-usd

The notes I have given you actually refer to CRM2015 BUT the process is pretty much unchanged.

When you install USD you need to install a couple of solutions in your CRM organization first. Or alternatively use the package deployer which will install a sample USD solution.

You then install the client and connect to your USD organization.

If you are new to USD and working in a development / trial environment I would start with the package deployer and install one of the sample packages. The base package should be fine to get you started.

Hope this helps.

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Community Member on at

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Thank you so much Brad, that resolved my issue. I really appreciate your help.

Thanks & Regards,

Harry

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Community Member on at

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Thanks a lot Neil. I saw Brads reply first and following that I was able to resolve the issue but I appreciate your help.

Thank You!

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