web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Unanswered

Unable to search and open result using "searchAndOpenRecords" methods.

(0) ShareShare
ReportReport
Posted on by 5

Hi Team,

I have a issues related to search and open a customer details using channel integration framework.
Please see below java script code.

// The org-URL is my dynamics 365 URL, That I had putted in the place of "org-URL"
<script type="text/javascript" src="<org-URL>/Widget/msdyn_ciLibrary.js" data-crmurl="<ORG-URL>" data-cifid="CIFMainLibrary">
</script>

function singlematch() {

// Retrieve Contact entity record
// Change searchonly parameter to true, if you do not want to open the search results page
console.log('ms=', Microsoft);
if (Microsoft && Microsoft.CIFramework) {
Microsoft.CIFramework.searchAndOpenRecords('contact', "?$filter=firstname eq 'Test'", false).then(
function success(result) {
res = JSON.parse(result);
console.log(`The caller name is: ${res[0].fullname}, Telephone Number: ${res[0].telephone1}`);
// perform operations on record retrieval and opening
},
function (error) {
console.log(error);
// handle error conditions
}
);
}

}

All the time its return us error message "{"message":"Timeout occurred as no response was received from listener window"}".

I unable to get and open contact record.

Please help me.
Thanks in advance.

I have the same question (0)
  • Henry J. Profile Picture
    5,237 on at

    Moving the thread to the Customer Service forum.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
NeerajPawar Profile Picture

NeerajPawar 31

#2
Robert Bailey Upzoids Profile Picture

Robert Bailey Upzoids 20

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 19 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans