Business Process Flow / Javascript Conflict

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Posted on by crmrsw15

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Hi,

We have a piece of code on the Case entity that essentially pulls through the parent account (customerid field) when a contact (primarycontactid field) is selected.

Without a business process flow the code works fine. When a business process flow the code still works but this time the account (customerid field) shows an error message saying the customer must first be selected, even though it contains data, and the form will not save.

Any ideas on why this may be happening?

Best wishes,

Richard

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RaviKashyap 55,410 on at

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RE: Business Process Flow / Javascript Conflict

Can you share a screenshot of the error?
crmrsw15 685 on at

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RE: Business Process Flow / Javascript Conflict

Thanks Rickard. I shall update on anything I find.
Rickard Norström on at

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RE: Business Process Flow / Javascript Conflict

Well, there's something in that process that interferes. Have you tried debugging the workflow to see what happens? Insert "debugger;" on a line and have the console open in you web browser and the js should stop at that line. This is perhaps not an option if you're completely new to developing but it might also be pretty much the only option you have.

Just from this description it's really hard to say anything.
crmrsw15 685 on at

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RE: Business Process Flow / Javascript Conflict

Hi Rickard. Its a simple case management process, customised around our own internal process.
Rickard Norström on at

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RE: Business Process Flow / Javascript Conflict

What does the business process flow do?