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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email blocked - stop c...
Customer experience | Sales, Customer Insights,...
Suggested answer

Email blocked - stop contact in journey or negative path

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Posted on by ElineB 274
Hi,
 
I have created a journey
Start: Status change of a custom entity. (dataverse trigger) 
Step 1:  send email
Step 2: update status of record from custom entity (custom trigger)
 
Problem: I cannot find any way to check if my email is sent or not. If the email is blocked, the journey is still proceeding to step 2. 
Any suggestions? 
 
Best regards, Eline
 
 
 
 
 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Email blocked - stop contact in journey or negative path
    Hi ElineB,
    The conditions of the journey do have limitations.
    Maybe you can create one segment, then you can filter email sent or delivered.
    Then you can use this segment as exit option in the journey:
    As a safeguard, you add a wait period before the last update operation.
     
  • ElineB Profile Picture
    ElineB 274 on at
    Email blocked - stop contact in journey or negative path
    Hi Leah,
     
    But that is only email opened or clicked. There is a main difference between sent/ delivered and opened/clicked. Cannot find anything like sent/ delivered.
     
    Best Regards,

    Eline
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Email blocked - stop contact in journey or negative path
    Hi  ElineB,
    You can add a condition action before the second step in the journey.
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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