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Is there an official statement regarding the use of Dynamics (32bit) on a Windows Server 2008R2 machine (64bit) and DEP?
We have found that certain shortcuts from the left side menu (Icons of "Home" "Financial" "Sales" or "Purchasing") cause the program to crash:
Problem signature:
Problem Event Name: BEX
Application Name: Dynamics.exe
Application Version: 10.0.332.0
Application Timestamp: 4d5c00a7
Fault Module Name: rtutils.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b9ac
Exception Offset: 00001e1a
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional information about the problem:
LCID: 1033
My research has resulted in two primary explanations: the rtutils.dll relation "was fixed with SP1 for 2008 R2", and "Remove application.exe from DEP".
The latter, adding dynamics.exe to the exclusion list of DEP has stopped the aforementioned errors.
What I need to know is whether or not this is a requirement based on the versions of software we are running, or if we have some other (e.g. third party) product that is the culprit and our workaround is not addressing the true problem.
Thanks much for any assistance you can provide.
Our build is:
Microsodt Dynamics GP Professional - 10.00.1757
Dexterity - 10.0.332.0
SmartList - 10.00.1620
Database - SQL Server
System - Windows Server 2008 (R2 Ent. SP1)
ODBC Driver Manager - 03.80.0000
ODBC Driver - 09.00.2047
Microsoft SQL Server 2008 (SP3) - 10.0.5500.0 (X64)
Stuart
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Hi Stuart,
Thanks for raising this with us; the errors that you have run into are not ones that we have seen before. The build of GP10 that you are on though is supported on Server 2008 R2. You can see the supported system requirements for GP10 here:
mbs.microsoft.com/.../DLPP.aspx
If you run into these problems again I suggest that you have these issues raised with us so we can investigate them further for you.
Regards
Rob
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