Dynamics Community Forum Thread Details

official statement regarding the use of Dynamics (32bit) on a Windows Server 2008R2 machine (64bit) and DEP

Is there an official statement regarding the use of Dynamics (32bit) on a Windows Server 2008R2 machine (64bit) and DEP?

We have found that certain shortcuts from the left side menu (Icons of "Home" "Financial" "Sales" or "Purchasing") cause the program to crash:

Problem signature:

Problem Event Name: BEX

Application Name: Dynamics.exe

Application Version: 10.0.332.0

Application Timestamp: 4d5c00a7

Fault Module Name: rtutils.dll

Fault Module Version: 6.1.7601.17514

Fault Module Timestamp: 4ce7b9ac

Exception Offset: 00001e1a

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.18.10

Locale ID: 1033

Additional information about the problem:

LCID: 1033

My research has resulted in two primary explanations: the rtutils.dll relation "was fixed with SP1 for 2008 R2", and "Remove application.exe from DEP".

The latter, adding dynamics.exe to the exclusion list of DEP has stopped the aforementioned errors.

What I need to know is whether or not this is a requirement based on the versions of software we are running, or if we have some other (e.g. third party) product that is the culprit and our workaround is not addressing the true problem.

Thanks much for any assistance you can provide.

Our build is:

Microsodt Dynamics GP Professional - 10.00.1757

Dexterity - 10.0.332.0

SmartList - 10.00.1620

Database - SQL Server

System - Windows Server 2008 (R2 Ent. SP1)

ODBC Driver Manager - 03.80.0000

ODBC Driver - 09.00.2047

Microsoft SQL Server 2008 (SP3) - 10.0.5500.0 (X64)

Stuart

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