workflow runs on demand but it doesn't execute as background process

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dear ladies and gentlemen, i need advise on why my workflow is not working as background process.

-the trigger is process execution time on 3 months before license expiration date.

for example, if license expiration date = 10/21/2015 and I run my workflow today as on demand process it sends the email reminder but if i leave it as background process it doesn't get executed. I would like to know why?

Thanks in advance...

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Community Member on at

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RE: workflow runs on demand but it doesn't execute as background process

Hi Anil, I got hundred or thousand existing records, I will try that trick you mention me, and I'll mark all your answers (also the ones from others that took time to help me) as verified asap. Thank you so much!

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anilambadan 1,160 on at

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RE: workflow runs on demand but it doesn't execute as background process

how many existing records you got to trigger? if its very less you can go to each record and run the workflow. Otherwise trigger the workflow from update of licence expiry date and you may be able to update expiry date by adding 1 more minute. After re-triggering workflow for existing records remove the update trigger.

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RE: workflow runs on demand but it doesn't execute as background process

Thanks Anil, I think my problem is how to handle the existing records

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anilambadan 1,160 on at

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RE: workflow runs on demand but it doesn't execute as background process

thanks for the screenshot. please uncheck the on demand option and try to create a record and workflow will start as asynchronous(background). it will be starting with a delay. I hope you know the difference between synchronous and asynchronous(background)

thanks

Anil

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RE: workflow runs on demand but it doesn't execute as background process

hi Anil,

Is not executing as a background process, here's the screenshot to the workflow, thanks a lot for your feedback!

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RE: workflow runs on demand but it doesn't execute as background process

thank you Adam!

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anilambadan 1,160 on at

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RE: workflow runs on demand but it doesn't execute as background process

Yes, you can do it without the extra attribute. Is your workflow triggering on record creation or update ? please try to reduce the timeout time and see whether its working or not? Is it possible to post a sreenshot of your workflow?

thanks

Anil

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RE: workflow runs on demand but it doesn't execute as background process

No difference. You should be able to wait until 3 months before Expiration Date just fine.

I have seen problems sometimes with wait conditions which are already true before entering the wait state, but usually only when waiting for a field to have some property or other. Timeouts generally seem OK.

As a good practice, you might want to use a condition to test if the record is not already in the required state (in this case test if Process Execution time is on or before 3 months before the Expiration Date), and the do the wait. If the condition fails or the wait expires, the next workflow step gets executed (don't include this inside the If or Wait clauses).

Bear in mind when dealing with date/time fields that testing for equality you would have to be running the Workflow at exactly the right time, to the millisecond, for this to match. So "On" is a bad idea, use "On or before" or "On or after" as appropriate.

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RE: workflow runs on demand but it doesn't execute as background process

Hi Anil, if your suggestion works I will mark it as verified asap...

Does it really makes a difference having the variable reminderDate instead of executing Timeout until 3 months before Expiration Date?

I was able to run the workflow on demand but it still haven't executed any of the records it should run as a background process.

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anilambadan 1,160 on at

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RE: workflow runs on demand but it doesn't execute as background process

Yes, you should update the field before timeout....

If you are happy with my suggestion please mark it as verified..

thanks

Anil

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