web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / New Appointment Requir...
Customer experience | Sales, Customer Insights,...
Answered

New Appointment Required field email

(0) ShareShare
ReportReport
Posted on by barbarbar 48
Hello everyone,
 
I am trying to create New appointments from Activity > New Appointment 
 
When i search and select the candidate , the appointment is going to his/her Primary email address. However, i would like the email to be sent to his secondary email address.
 
 
Email Address is the primary.
Email is the secondary
 
how can i do that?
Thank you
I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Please refer to the following blog:
    By default, CRM will send E-mail to “Primary Email Address” for Accounts, Contacts and Leads. Sometimes we may need to send the E-mail to “Secondary Email Address” (or) “Third Email Address”.
    You can achieve this with some customizations and Plug-in. 
  • barbarbar Profile Picture
    barbarbar 48 on at
    is there a video on how to do this ?
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
  • barbarbar Profile Picture
    barbarbar 48 on at
    @Leah Ju  thank you so much for your help. unfortunately, i'm a beginner with D365 development and this is hard for me to accomplish. the links and the video does not contain a step by step. it's assuming that i'm a developer or something.
     
    I appreciate your help on this. you are the only one answering me.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 131 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 46 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 41

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans