I am trying to create New appointments from Activity > New Appointment
When i search and select the candidate , the appointment is going to his/her Primary email address. However, i would like the email to be sent to his secondary email address.
@Leah Ju thank you so much for your help. unfortunately, i'm a beginner with D365 development and this is hard for me to accomplish. the links and the video does not contain a step by step. it's assuming that i'm a developer or something.
I appreciate your help on this. you are the only one answering me.
By default, CRM will send E-mail to “Primary Email Address” for Accounts, Contacts and Leads. Sometimes we may need to send the E-mail to “Secondary Email Address” (or) “Third Email Address”.
You can achieve this with some customizations and Plug-in.
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