New Appointment Required field email

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Posted on by barbarbar

Hello everyone,

I am trying to create New appointments from Activity > New Appointment

When i search and select the candidate , the appointment is going to his/her Primary email address. However, i would like the email to be sent to his secondary email address.

Email Address is the primary.

Email is the secondary

how can i do that?

Thank you

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Answers (1)

barbarbar 40 on at

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New Appointment Required field email

@Leah Ju thank you so much for your help. unfortunately, i'm a beginner with D365 development and this is hard for me to accomplish. the links and the video does not contain a step by step. it's assuming that i'm a developer or something.

I appreciate your help on this. you are the only one answering me.
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Leah Ju Microsoft Employee on at

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New Appointment Required field email

Hi Partner,

Refer to the video link below:

https://www.facebook.com/AdyatanTech/videos/how-to-send-email-to-secondary-email-address-using-plugins-in-dynamics-365/609483453583798/
barbarbar 40 on at

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New Appointment Required field email

is there a video on how to do this ?
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Leah Ju Microsoft Employee on at

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New Appointment Required field email

Hi Partner,

Please refer to the following blog:

By default, CRM will send E-mail to “Primary Email Address” for Accounts, Contacts and Leads. Sometimes we may need to send the E-mail to “Secondary Email Address” (or) “Third Email Address”.

You can achieve this with some customizations and Plug-in.

https://www.adyatantech.com/blogs/how-to-send-email-to-secondary-email-address-using-plugins-in-dynamics-365

https://crmtipsbyprm.wordpress.com/2014/08/12/send-email-to-seconday-email-of-account-and-contacts-dynamics-crm/