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sales order cannot close

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Posted on by Sam Cheong

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Hi Guys,

I have a sales order with one item with 1 unit. It has been shipped 1 unit and invoice 1 unit
Suppose the sales order should be close. But i'm not sure why it is still open ? Any possibility ?

Thanks.

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JAngle 133 on at

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Has a user archived the original? Wondering if anything on it has changed like the quantity. Would only hang around if it had an outstanding qty. or it was invoiced separately (with a sales invoice record using get shipment lines or with combine shipments) and just needs deleting. Have you tried deleting?

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Community Member on at

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Sam,

As Josh noted, this does occur when Invoicing Sales Order via a Sales Invoice directly. You can manually delete the Sales Order or use the function - Delete Invoiced Sales Orders. Use the search box to find this feature.

Hope this helps.

Steve

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Suresh Kulla 50,243 Super User 2025 Season 2 on at

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Did this happen before? As Josh, if somebody changed or reduced the quantity after ship and invoice you may run into the same scenario or sometimes if customizations are there during posting if they cause an error could leave the order. Check if all the Item ledger entries and general ledger entries are created properly for this order.

Please check this video

www.youtube.com/watch

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