75
I have a user who can not see emails that were tracked by other users on the timeline for a contact. Other users are able to see those tracked emails on their timelines. The behavior is not consistent for this user across all contacts.
Hi Lisa,
You need to check Security Roles. It seems the user has the "User" level access privilege so the user can see his/her records. If you want the user to see other user's records as well then you need to change access level privileges permissions from "User" to "Business Unit/Parent Child Business Units/Organization" as per the requirement.
To view more details about the access level permission please refer to the below article:
Is this user not able to see tracked emails for all the contacts or for certain contacts ?
If it is for certain contacts, are the contacts under a specific Teams/Business Unit ?
Please check the Privileges given to the Activity entity for those Business Units/Teams.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,253
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
