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Tracked Emails not appearing on user's timeline

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Posted on by LisaMB

I have a user who can not see emails that were tracked by other users on the timeline for a contact. Other users are able to see those tracked emails on their timelines. The behavior is not consistent for this user across all contacts.

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LuHao 40,892 on at

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Hi Lisa,

Please check if the user has Organization level of Read permission of Activity in the security roles.

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Sapna Girish 202 on at

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Is this user not able to see tracked emails for all the contacts or for certain contacts ?

If it is for certain contacts, are the contacts under a specific Teams/Business Unit ?

Please check the Privileges given to the Activity entity for those Business Units/Teams.

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Inogic 748 on at

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Hi Lisa,

You need to check Security Roles. It seems the user has the "User" level access privilege so the user can see his/her records. If you want the user to see other user's records as well then you need to change access level privileges permissions from "User" to "Business Unit/Parent Child Business Units/Organization" as per the requirement.

To view more details about the access level permission please refer to the below article:

docs.microsoft.com/.../security-roles-privileges

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