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I've been receiving for a short time in our system, however when receiving this morning I noticed a new screen that requires serial numbers before I can actually receive the inventory into our system. We don't use serial numbers for all of the items that come in, so is there a way to bypass this area or select the part numbers that we would like to assign serial numbers? It will not let me out of this screen and I'm hopelessly stuck! Please help!
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You might need to check the requirements then before applying any changes. The technicality on how to change the tracking option is nothing to worry about. Meanwhile, you need to ensure what is the business design and requirements applied.
By the way, I do believe there should be some sort of "segregation of duty" among the Dynamics GP users applying such changes on the system.
Please keep us updated to see whether any further help is required,
Some of these items on the PO are new items, but most have been purchased before. We're in the process of cleaning up our system so some of the items are not at 0. However, this serial number setting was never a requirement in the past and it's all of a sudden a requirement now. I think someone may have changed a setting without realizing the repercussions of it.
Have you received any quantities previously on this specific item ? The item quantities should be zero when changing the tracking option to zero.
Please check the Item Quantities inquiry (Inventory > Inquiry > Item ), If any of the quantity types is not zero, you will not be able to change the tracking option to none. In case you have saved documents, get them deleted in order to bring all the quantities down to zero.
Then Go back to the options window in order to change the type.
Thank you so much! This is very helpful - however there is no drop down, only a blue arrow next to Serial Numbers. Do you have a work around this?
This is because this specific item has been configured on the item maintenance window to be tracked by item number.
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