Line discounts not applied on Returned order lines

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Hi,

When you create a new Returned order and use "Find Sales invoice" to copy original invoiced line to the retur order. Discounts will be transferred.

However if you create the returned order line manually, Unit price from trade agreement is applied, but not any valid line discounts.

When you create a regular sales order line (negative quantity) the both sales price and line discount from TradeAgreements are applied.

Why are not valid discount% applied on manually created(not copied from any invoice) returned order lines?

/Erik

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Fredrik Sætre 12,644 on at

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Hi Eric.

Do you have "from quantities" in your agreements?

It is always best to copy the original transaction if you expect the same prices...

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Community Member on at

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Hi Fredrik and thanks for your reply. No we don't use "From quantities" as we don't need to set up prices in such way. Just one price for any quantity sold.

We're familiar with the "Find sales order" functionality and the benefits from using it. However, the reality is that in 90% of the cases the end customer will not be able to provide neither invoice nr, order nr, order date or anything useful in order to locate the order to copy from. There fore we must create return lines manually.

When lines are created manually, we would of course all the applicable trade agreements to apply on the credit line, just like they will when regular sales order lines are created.

Any idea why discounts are not applied on manually created credit/return lines?

BR,

Erik

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Chris_Richards 10 on at

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Hi Ritzel,

Did you ever come up with a solution for this? I am finding that the default code does not allow for Line Discounts on Return Order Sales Lines when the line is entered manually (not copied from original Sales Order). I am looking at possibly changing this code in order to meet our customer's requirement and was curious as to what you may have done to meet your customer's requirement.

Thanks,

Chris

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Ludwig Reinhard Microsoft Employee on at

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Hello Chris_Richards,

I am wondering about the business reason for applying discounts to return order lines? Is it that you originally gave the customer a discount and want to revoke it or do you want to simply apply a kind of admin fee for the work related to the return order?

Best regards,

Ludwig

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