Knowledge Base in Portal can't be found

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Posted on by danielst

Hello experts,

I have been working on the problem of not being able to integrate the knowledge base into the customer portal for some time. Every time I try to access it, it says "Page not found".

I have carried out the steps as described by Microsoft:

Customer Service Hub app --> Knowledge Base Management --> Settings
- Support Portal Connection --> Yes
- URL format: https://portaladdress.com/knowledgebase/{kbnum}
Dynamics 365 Portals App --> Content --> Web Pages
- Knowledge Base Web Page settings:

Added the page to the portal

Unfortunately, however, as I said, the link does not work, it just says that the page was not found.

Since I specified the entity list "Knowledge Articles" in the settings above, I noticed the following setting for it:

Could the error be that no is selected here for "Enable Entity permissions"?

And where can I find the setting to change this?

Thank you very much in advance, I hope you can help me.

Kind regards,

Daniel

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danielst 80 on at

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RE: Knowledge Base in Portal can't be found

HI Leah Ju,

Many thanks!

i checked your settings:

But it´s still not working:

Do you have any other ideas?

Thank you in advance!

Kind regards,

Daniel
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Community Member Microsoft Employee on at

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RE: Knowledge Base in Portal can't be found

Hi danielst,

By default, the Customer Self-Service portal has integrated with knowledge base.

1.Three Web Pages:

2.Permission:

3.Check site markers for article and category: