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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Can't merge 2 Acco...
Microsoft Dynamics CRM (Archived)

Can't merge 2 Accounts

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Posted on by EnriqueMdz 1,067

Hi all,

I'm getting an error when I'm trying to merge to accounts, the thing is that it throws a generic error:

8015.Untitled.png

Do you guys know if there's a way to get more information of the error or maybe a tool to debug or something?

Is hard to give solutions with this type of errors that doesn't tells much.

Any suggestions?

Thanks in advance.

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I have the same question (0)
  • Royal King Profile Picture
    Royal King 27,686 on at

    if its a on-premise system enable tracing on the crm server that provide more info about the error.

  • Aileen Gusni Profile Picture
    Aileen Gusni 44,524 on at

    Crm user,

    Seems like a logic error here.

    Do you have any workflow or plugin on the Account update/set state event?

    Thanks

  • Suggested answer
    Surmeet Singh Profile Picture
    Surmeet Singh 3,075 on at

    Hi Crm user,

    Error hints at custom code, disable all the plugins and workflows on the account entity and then try.

  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    A common cause for this is where there are plugins that are registered on update of the customer field on orders/opportunity etc. When merging two records, the related records are also updated to point to the new master - even if the record is readonly. If your code tries to update record when it is closed/active etc. then you will get a message like this when merging.

    You will need to add a check in your code before you update orders/quotes/opportunities/cases etc. to see if it is read only or not.

    Hope this helps

    Scott

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