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Microsoft Dynamics CRM (Archived)

Case Type and Activity types issues

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Posted on by 5,007

Hi,all

I have CASE Type with Values

a),b),c)

Under a) i have activity type a1,a2

under b) i have activity type b1,b2,b3

under c) i have activity type c1,c2,c3,c4

so when i click on a) i can select a1 or a2

similarly for b and c

but the issue is here

Capture41.JPG

I have case type: new item request 

activity type:is showing New account qualification

but there is no New Account Qualification acitivity type under case type new Item request. How is that getting created?

*This post is locked for comments

  • sandeepc Profile Picture
    sandeepc 5,007 on at
    RE: Case Type and Activity types issues

    any other solution which are causing thi issue

  • sandeepc Profile Picture
    sandeepc 5,007 on at
    RE: Case Type and Activity types issues

    crm 2013

  • Suggested answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: Case Type and Activity types issues

    What is your CRM version? If it is Dynamics 365 then Xrm.Page syntax has been deprecated.

  • sandeepc Profile Picture
    sandeepc 5,007 on at
    RE: Case Type and Activity types issues

    Any help?

  • sandeepc Profile Picture
    sandeepc 5,007 on at
    RE: Case Type and Activity types issues

    any suggestions will be marked as verified

  • sandeepc Profile Picture
    sandeepc 5,007 on at
    RE: Case Type and Activity types issues

    else if (selectedCaseType.getValue() == 100000008) { // New Account Qualification

                   activityTypeOptionSet.clearOptions();

                   for (var i = 0; i < options.length; i++) {

                       var v = options[i].value;

                       if (v == 100000010)   {

                           activityTypeOptionSet.addOption(options[i]);

                              // 20140518  beg 3  sooley added

           activityTypeValue = options[i].value;        

           activityType.setValue(activityTypeValue);

           Xrm.Page.getAttribute("new_acttype").fireOnChange();

                          // 20140518  end 3   sooley added

                       }

                   }

               }

    else if (selectedCaseType.getValue() == 100000009) { // New Item Request

                   activityTypeOptionSet.clearOptions();

                   for (var i = 0; i < options.length; i++) {

                       var v = options[i].value;

                        if (v == 100000032 || v == 100000064 )     {

                           activityTypeOptionSet.addOption(options[i]);

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