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Supply chain | Supply Chain Management, Commerce
Suggested answer

Cannot open any containers when packing on D365

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Posted on by 36

i am not able to open any containers when packing on D365,do i have to assign any role to user??

  • Suggested answer
    Siv Sagar Profile Picture
    3,836 Super User 2025 Season 1 on at
    Cannot open any containers when packing on D365
    Hi, Vishal,
     
    Please check below 
    1. Work should be closed and Put location = Pack
    2. Copy the Shipment ID and paste in the Pack form
     
    Regards
    Siv Sagar
    This post is my own opinion and does not necessarily reflect the opinion or view of my company.
    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
  • vishal.sai.b Profile Picture
    36 on at
    Cannot open any containers when packing on D365
    yes, not able to click 'New Container' and create new containers for Shipment, the new container is disabled/grayed out 
  • Suggested answer
    Sagar Suman Profile Picture
    6,185 on at
    RE: Cannot open any containers when packing on D365

    Hi,

    Please make sure below

    1 - Work linked to the shipment is closed

    2- The last put location of the work is the same packing station where you are trying to pack this shipment.

  • Suggested answer
    Hana Xue Profile Picture
    Microsoft Employee on at
    RE: Cannot open any containers when packing on D365

    Hi vishal,

    This article shows how to create an order and pack the items. The user needs to have the user ID Admin.

    You can follow the steps to create a order and complete the work of moving the ordered items to the packing station. When you receive a message that indicates that your work is valid, select Complete work to complete the process of picking the inventory items and putting them in the Pack location. Then create a new container in the system and pack it.

    Pack containers for shipment - Supply Chain Management | Dynamics 365 | Microsoft Learn

    Best Regards,

    Hana

  • vishal.sai.b Profile Picture
    36 on at
    RE: Cannot open any containers when packing on D365

    no, but the user is unable to open any container

  • Suggested answer
    Sagar Suman Profile Picture
    6,185 on at
    RE: Cannot open any containers when packing on D365

    Is the work closed for the shipment?

  • vishal.sai.b Profile Picture
    36 on at
    RE: Cannot open any containers when packing on D365

    after putting shipment ID, generally new container button is enabled, but in this case user not able to open new container and button is disabled

  • Sagar Suman Profile Picture
    6,185 on at
    RE: Cannot open any containers when packing on D365

    Hi,

    What do you mean

    i am not able to open any containers when packing on D365?

    Do you mean you are not able to click 'New Container' and create new containers for Shipment?

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