web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Cannot open any containers when packing on D365

(0) ShareShare
ReportReport
Posted on by 72

i am not able to open any containers when packing on D365,do i have to assign any role to user??

I have the same question (0)
  • Sagar Suman Profile Picture
    6,707 Super User 2026 Season 1 on at

    Hi,

    What do you mean

    i am not able to open any containers when packing on D365?

    Do you mean you are not able to click 'New Container' and create new containers for Shipment?

  • vishal.sai.b Profile Picture
    72 on at

    after putting shipment ID, generally new container button is enabled, but in this case user not able to open new container and button is disabled

  • Suggested answer
    Sagar Suman Profile Picture
    6,707 Super User 2026 Season 1 on at

    Is the work closed for the shipment?

  • vishal.sai.b Profile Picture
    72 on at

    no, but the user is unable to open any container

  • Suggested answer
    Hana Xue Profile Picture
    Microsoft Employee on at

    Hi vishal,

    This article shows how to create an order and pack the items. The user needs to have the user ID Admin.

    You can follow the steps to create a order and complete the work of moving the ordered items to the packing station. When you receive a message that indicates that your work is valid, select Complete work to complete the process of picking the inventory items and putting them in the Pack location. Then create a new container in the system and pack it.

    Pack containers for shipment - Supply Chain Management | Dynamics 365 | Microsoft Learn

    Best Regards,

    Hana

  • Suggested answer
    Sagar Suman Profile Picture
    6,707 Super User 2026 Season 1 on at

    Hi,

    Please make sure below

    1 - Work linked to the shipment is closed

    2- The last put location of the work is the same packing station where you are trying to pack this shipment.

  • vishal.sai.b Profile Picture
    72 on at
    yes, not able to click 'New Container' and create new containers for Shipment, the new container is disabled/grayed out 
  • Suggested answer
    Siv Sagar Profile Picture
    5,288 User Group Leader on at
    Hi, Vishal,
     
    Please check below 
    1. Work should be closed and Put location = Pack
    2. Copy the Shipment ID and paste in the Pack form
     
    Regards
    Siv Sagar
    This post is my own opinion and does not necessarily reflect the opinion or view of my company.
    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 287

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 212 Super User 2026 Season 1

#3
Syed Haris Shah Profile Picture

Syed Haris Shah 145 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans