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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Yammer Account Activat...
Microsoft Dynamics CRM (Archived)

Yammer Account Activation Error - The server refuses to fulfill the request.

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Posted on by Ciprian P 42

Hi Everyone,

We have a Dynamics CRM 2013 instance on premises and we wish to add Yammer integration. The issue we get is when trying to verify the current account with Yammer :

3348.1.PNG

38044.2.PNG

Error Details:

<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="schemas.xmlsoap.org/.../envelope" xmlns:xsi="www.w3.org/.../XMLSchema-instance" xmlns:xsd="www.w3.org/.../XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>Microsoft.Crm.CrmException: The server refuses to fulfill the request. ---&gt; System.Net.WebException: The remote server returned an error: (403) Forbidden.
   at System.Net.HttpWebRequest.GetResponse()
   at Microsoft.Crm.Yammer.YammerWebRequest.GetResponse()
   at Microsoft.Crm.Yammer.HttpUtil.GetWebResponse(YammerWebRequest request)
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Yammer.HttpUtil.ProcessError(WebException wexception)
   at Microsoft.Crm.Yammer.HttpUtil.GetWebResponse(YammerWebRequest request)
   at Microsoft.Crm.Yammer.HttpUtil.DefaultHttpRequestExecutor(Uri uri, String accessToken, String method, String contentType, String accept, String payload, TimeSpan connectionTimeout)
   at Microsoft.Crm.Yammer.HttpUtil.Post(Uri url, NameValueCollection parameters, TimeSpan connectionTimeout, String requestBody, HttpRequestExecutor requestExecutor)
   at Microsoft.Crm.Yammer.YammerProxy.ReadAccessToken(String applicationId, String applicationSecret, String userEmail, String userPassword, TimeSpan connectionTimeout)
   at Microsoft.Crm.Common.Application.WebServices.YammerConfigWebService.AuthenticateYammerUser(String userEmail, String userPassword)
   at Microsoft.Crm.Common.Application.WebServices.YammerConfigWebService.VerifyYammerUserCredentials(String email, String password) ---&gt; The server refuses to fulfill the request. ---&gt; The remote server returned an error: (403) Forbidden.</faultstring><faultactor>crmserver.co.uk/.../YammerConfigWebService.asmx&lt;/faultactor><error xmlns:xsd="www.w3.org/.../XMLSchema" xmlns:xsi="www.w3.org/.../XMLSchema-instance"><code>0x8005F102</code><exception>Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The server refuses to fulfill the request.Detail: 
&lt;OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts"&gt;
  &lt;ErrorCode&gt;-2147094270&lt;/ErrorCode&gt;
  &lt;ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" /&gt;
  &lt;Message&gt;The server refuses to fulfill the request.&lt;/Message&gt;
  &lt;Timestamp&gt;2016-07-29T14:13:00.2460441Z&lt;/Timestamp&gt;
  &lt;InnerFault&gt;
    &lt;ErrorCode&gt;-2147220970&lt;/ErrorCode&gt;
    &lt;ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" /&gt;
    &lt;Message&gt;System.Net.WebException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #1E54D38E&lt;/Message&gt;
    &lt;Timestamp&gt;2016-07-29T14:13:00.2520445Z&lt;/Timestamp&gt;
    &lt;InnerFault i:nil="true" /&gt;
    &lt;TraceText i:nil="true" /&gt;
  &lt;/InnerFault&gt;
  &lt;TraceText i:nil="true" /&gt;
&lt;/OrganizationServiceFault&gt;

</exception><parameters /><displaytitle>Error</displaytitle><displaytextencoded>An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.</displaytextencoded><displaytext>An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.</displaytext><description>The server refuses to fulfill the request.</description><file>Not available</file><line>Not available</line><details>The server refuses to fulfill the request.</details><traceInfo /><requesturl>crmserver.co.uk/.../YammerConfigWebService.asmx&lt;/requesturl><pathAndQuery>/CRMDev/AppWebServices/YammerConfigWebService.asmx</pathAndQuery><source>SOAP</source><stacktrace>[WebException: The remote server returned an error: (403) Forbidden.]
   at System.Net.HttpWebRequest.GetResponse()
   at Microsoft.Crm.Yammer.YammerWebRequest.GetResponse()
   at Microsoft.Crm.Yammer.HttpUtil.GetWebResponse(YammerWebRequest request)

[CrmException: The server refuses to fulfill the request.]
   at Microsoft.Crm.Yammer.HttpUtil.ProcessError(WebException wexception)
   at Microsoft.Crm.Yammer.HttpUtil.GetWebResponse(YammerWebRequest request)
   at Microsoft.Crm.Yammer.HttpUtil.DefaultHttpRequestExecutor(Uri uri, String accessToken, String method, String contentType, String accept, String payload, TimeSpan connectionTimeout)
   at Microsoft.Crm.Yammer.HttpUtil.Post(Uri url, NameValueCollection parameters, TimeSpan connectionTimeout, String requestBody, HttpRequestExecutor requestExecutor)
   at Microsoft.Crm.Yammer.YammerProxy.ReadAccessToken(String applicationId, String applicationSecret, String userEmail, String userPassword, TimeSpan connectionTimeout)
   at Microsoft.Crm.Common.Application.WebServices.YammerConfigWebService.AuthenticateYammerUser(String userEmail, String userPassword)
   at Microsoft.Crm.Common.Application.WebServices.YammerConfigWebService.VerifyYammerUserCredentials(String email, String password)

</stacktrace></error></soap:Fault></soap:Body></soap:Envelope>
Any ideas?

Thank You !

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I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    Looks like you enter incorrect credentials to connect to Yammer.

    You should enter credentials that you can use to log in to Yammer using web interface.

  • Ciprian P Profile Picture
    Ciprian P 42 on at

    Hi Andrii,

    Thank you for your answer !

    It seems that it recognizes the account since if i change the username to anything else the error message changes to "The username or password is incorrect". 

    Another aspect of the yammer login is when i try to access it via web, if i type in my email address the yammer login page redirects to a different login page where it says "Sign in with your organizational account".

    I tried the use the organizational account details within CRM Yammer verification but the error i get is "The username or password is incorrect".

    Thanks.

  • Community Member Profile Picture
    Community Member on at

    hello Ciprian, have you solved the problem? it also happens to me with CRM 2013

  • Community Member Profile Picture
    Community Member on at

    hello Ciprian, have you solved the problem? it also happens to me with CRM 2013

  • Ciprian P Profile Picture
    Ciprian P 42 on at

    Hi Alessandro,

    Unfortunately not, the issue we have is with the dev instance, we don't use yammer on the live one. I suspect it's a configuration issue, maybe some firewall rules affecting the communication, basically is not a priority at the moment, so we left it as it is.

    I'm sorry i couldn't help you!

  • Suggested answer
    werdnA Profile Picture
    werdnA 55 on at

    Hello, I ran into the same issue. See here for resolution:

    community.dynamics.com/.../668672

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