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Error when trying to copy Production

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Posted on by 237

Hello everyone, 

I need to create a Sandbox but im getting this error.

pastedimage1647021228858v1.png

If I try to update Production i get this

pastedimage1647021257794v2.png

This is my current version for Production

pastedimage1647021321072v3.png

Many thanks in adavance for the help.

  • Verified answer
    Esteban Navarro  Profile Picture
    Esteban Navarro 237 on at
    RE: Error when trying to copy Production

    Hello everyone,

    Thanks for the help. We opened a case with Microsoft, and they gave us a solution. The problem was that I chose to update the system on the last day available, and they deleted the previous version so there was no way to reverse this date to get an early update.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Error when trying to copy Production

    In your case i would recommend that you raise a supportcase with  Microsoft through your CSP partner so they can look at what is going on.

  • Esteban Navarro  Profile Picture
    Esteban Navarro 237 on at
    RE: Error when trying to copy Production

    Hello ZHU,

    Thanks for the response. I'm still unable to copy Production from the Production link on the admin center and when I try from the main page I don't get the option to Copy production.

    pastedimage1647224148666v1.png

    This is the error that I'm getting when copying from within the Production enviroment. 

    pastedimage1647224242675v2.png

    And is not letting me change the update date. I opened a case with Microsfot because I've never seen this error before. 

    pastedimage1647224288550v3.png

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 74,036 Super User 2024 Season 2 on at
    RE: Error when trying to copy Production

    Hi, It looks like you are trying to create an old version Sandbox.

    When creating a new Sandbox, only the latest version can be selected.

    pastedimage1647220902660v2.png

    Or please use Copy feature.

    pastedimage1647220917406v3.png

    For the update, you can try to reschedule your update from the following windows.

    pastedimage1647220785569v1.png

    Hope this info will help.

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Error when trying to copy Production

    Have you tried to copy your production environment instead of creating a new sandbox?

    You can do that from the admin center.

    pastedimage1647046540809v1.png

    You could also reschedule your update to happen faster if you want to focus on the latest version.

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