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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Parent and child c...
Microsoft Dynamics CRM (Archived)

CRM Parent and child cases mapping

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Posted on by Community Member

Hi Guys,

There're some fields in child case not being mapped from parent case.  I did the settings at Service Management\Parent and Child Case Settings, I picked the fields from "Available attributes", however when I hit "Ok", I got a prompt :" Select all mandatory fields for inheritance so that child cases are created correctly".

I had checked my customised fields which I had already selected, but however I still get the prompt. 

Does anyone have any clues?

Thanks.

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  • Verified answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Refer this:

    www.inogic.com/.../case-enhancements-in-dynamics-crm-2013-leo-release

  • Community Member Profile Picture
    Community Member on at

    I have selected all the mandatory fields (customised) but I still got the warning prompt.

    Referring to the link you provided, it shows a "Relationship Case to Case", I was using Dynamics 365 online, and was not able to locate this "Relationship Case to Case".

    Please advise, thanks.

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