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profiler installation error

Hi, I am installing profiler in a new domain, and get the below error: I believe I have system admin and customizer access.

Unhandled Exception: System.Exception: Solution Import Failed: 31 Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Access is denied.Detail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ActivityId>f64a06e4-59f8-47fd-94d6-144eda4e0f51</ActivityId>
  <ErrorCode>-2147187707</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>Access is denied.</Message>
  <Timestamp>2017-06-19T16:58:37.9578262Z</Timestamp>
  <ExceptionRetriable>false</ExceptionRetriable>
  <ExceptionSource i:nil="true" />
  <InnerFault>
    <ActivityId>f64a06e4-59f8-47fd-94d6-144eda4e0f51</ActivityId>
    <ErrorCode>-2147187707</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>Access is denied.</Message>
    <Timestamp>2017-06-19T16:58:37.9578262Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault>
      <ActivityId>f64a06e4-59f8-47fd-94d6-144eda4e0f51</ActivityId>
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d4p1="schemas.datacontract.org/.../System.Collections.Generic" />
      <Message>System.UnauthorizedAccessException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #6860B9B5</Message>
      <Timestamp>2017-06-19T16:58:37.9578262Z</Timestamp>
      <ExceptionRetriable>false</ExceptionRetriable>
      <ExceptionSource i:nil="true" />
      <InnerFault i:nil="true" />
      <OriginalException i:nil="true" />
      <TraceText i:nil="true" />
    </InnerFault>
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
  </InnerFault>
  <OriginalException i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
   at Microsoft.Crm.Asynchronous.ExecuteSdkMessageOperation.InternalExecute(AsyncEvent asyncEvent)

   at PluginProfiler.Library.ProfilerManagementUtility.ImportSolutionAsyncAndWait(CrmServiceClient service, String prtpath, Boolean publishWorkflows, Boolean overwriteUnmanagedCustomizations, Int32 sleepInterval, Int32 asyncWaitTimeout)
   at PluginProfiler.Library.ProfilerManagementUtility.RetrieveOrCreateProfilerPluginType(CrmServiceClient service, String prtpath)
   at Microsoft.Crm.Tools.Libraries.OrganizationHelper.InstallProfiler(CrmOrganization org, String prtPath)
   at Microsoft.Crm.Tools.PluginRegistration.OrganizationControlViewModel.<>c__DisplayClass27.<InstallProfiler_Clicked>b__1f(Object o, DoWorkEventArgs e)

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