Skip to main content
Post a question

Notifications

Announcements

No record found.

Microsoft Dynamics RMS (Archived)

Voucher Client issue

Posted on 30 Jul 2015 00:53:13 by Microsoft Employee

We can sell gift cards just fine, but when trying to redeem and check balance HQ failed error pops us. We checked the configurations and we can check stores in that store

Any suggestions. Double checked all the ports needed were open in the firewall as well

thanks in advance

*This post is locked for comments

  • Suggested answer
    WLiberty Profile Picture
    WLiberty 191 on 22 Oct 2015 at 16:14:26
    RE: Voucher Client issue

    Thank you Ed for your response.  It was a combination of an incorrect entry in the Client configuration settings AND permissions over a VPN Network.  

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on 22 Oct 2015 at 13:16:15
    RE: Voucher Client issue

    Did you configure the HQ Client settings under within SO Admin -> Configuration.  

    This is often overlooked.  

  • WLiberty Profile Picture
    WLiberty 191 on 13 Oct 2015 at 17:41:30
    RE: Voucher Client issue

    I am also seeing the same error "unable to connect to HQ" when checking global voucher balance (Ctrl+Shift+F3).  Both HQ Client and Voucher Client are able to contact the database.  This error only happens when verifying voucher or checking balance.  Anyone experience this or have a resolution?  

    Again - verified settings in SO Admin and HQ Client & Voucher client; verified ports are open in firewall; followed all recommendations in article on PartnerSource knowledgebase for configuring SQL.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on 09 Sep 2015 at 21:19:34
    RE: Voucher Client issue

    They are global vouchers.

  • eliud mugo Profile Picture
    eliud mugo 1,440 on 30 Jul 2015 at 09:45:14
    RE: Voucher Client issue

    Are the gift cards global vouchers or local vouchers.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans