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Voucher Client issue

Posted on by Microsoft Employee

We can sell gift cards just fine, but when trying to redeem and check balance HQ failed error pops us. We checked the configurations and we can check stores in that store

Any suggestions. Double checked all the ports needed were open in the firewall as well

thanks in advance

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  • Suggested answer
    WLiberty Profile Picture
    WLiberty 191 on at
    RE: Voucher Client issue

    Thank you Ed for your response.  It was a combination of an incorrect entry in the Client configuration settings AND permissions over a VPN Network.  

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Voucher Client issue

    Did you configure the HQ Client settings under within SO Admin -> Configuration.  

    This is often overlooked.  

  • WLiberty Profile Picture
    WLiberty 191 on at
    RE: Voucher Client issue

    I am also seeing the same error "unable to connect to HQ" when checking global voucher balance (Ctrl+Shift+F3).  Both HQ Client and Voucher Client are able to contact the database.  This error only happens when verifying voucher or checking balance.  Anyone experience this or have a resolution?  

    Again - verified settings in SO Admin and HQ Client & Voucher client; verified ports are open in firewall; followed all recommendations in article on PartnerSource knowledgebase for configuring SQL.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Voucher Client issue

    They are global vouchers.

  • eliud mugo Profile Picture
    eliud mugo 1,440 on at
    RE: Voucher Client issue

    Are the gift cards global vouchers or local vouchers.

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