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Hello everyone,
can someone give me some advise or functions to realize an Automatic Dispatch in D365?
Some Documents from Microsoft, examples or functions would be fantastic!
Thank you very much!
Best regards,
Marvin Reinknecht
Hi Marvin,
Please find this documentation for auto routing of cases from queue. Let me know if this what your are looking for..
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases
Regards,
Praveen T
D365 Customization Support
Microsoft Corporation
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