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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to realize an Auto...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to realize an Automatic Dispatch?

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Posted on by Marvin Reinknecht 100

Hello everyone, 

can someone give me some advise or functions to realize an Automatic Dispatch in D365? 

Some Documents from Microsoft, examples or functions would be fantastic! 

Thank you very much! 

Best regards, 

Marvin Reinknecht 

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  • Suggested answer
    thonda Profile Picture
    thonda Microsoft Employee on at

    Hi Marvin,

    Please find this documentation for auto routing of cases from queue. Let me know if this what your are looking for..

    https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

    Regards,

    Praveen T

    D365 Customization Support

    Microsoft Corporation

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