Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Suggested answer

How to realize an Automatic Dispatch?

Posted on by 100

Hello everyone, 

can someone give me some advise or functions to realize an Automatic Dispatch in D365? 

Some Documents from Microsoft, examples or functions would be fantastic! 

Thank you very much! 

Best regards, 

Marvin Reinknecht 

  • Suggested answer
    thonda Profile Picture
    thonda on at
    RE: How to realize an Automatic Dispatch?

    Hi Marvin,

    Please find this documentation for auto routing of cases from queue. Let me know if this what your are looking for..

    https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

    Regards,

    Praveen T

    D365 Customization Support

    Microsoft Corporation

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,902 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,297 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans