change customer number in cash receipts

(0) Share

Report

Posted on by Community Member Microsoft Employee

We are wondering is there any way that we can change the customer number of cash receipt which was saved in the system but it was not posted or not applied to any document. Currently the system allows us to change all the fields except customer number. The current method is to delete the whole payment and reenter again.

We are currenlty using Dynamics GP 10.0

Thanks,

Vishnu

*This post is locked for comments

All responses (2)

Answers (0)

Community Member Microsoft Employee on at

Like (0)

Report

Re: change customer number in cash receipts

Thanks Mike

Can you explain how we can do it in the SQL? We have very good skill set in working with SQL.

Here is my issue We are loading the Lock box data to the Dynamics GP in batch process. In 20% of the cases our customers doesn't provide the invoice number, we have been loading the customer number as blank, and users will select the proper customer number before they apply the cash. Somehow since last week the selection of cutomer number was grayed out. Now they has to delete and add all the information along with distribution information which causing several hours of additional time.
Suggested answer

Mike Smith 6,840 on at

Like (0)

Report

Re: change customer number in cash receipts

Without SQL work, which I would only recommend in a worst case scenario, your best option is to delete the transaction and re-enter with the correct information.