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Intercompany Orders (GL item issue)

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When Intercompany orders are sent from PO, the order is received in intercompany as Sales Order but it sits in Inbox instead of being created. (Order with no GL code are getting created, no issues)

Inbox Sales order always misses GL accounts from PO (you have to manually populate and push the order)

Intercompany works well
Setup is completed
GL Mapped
Synchronized
Dimension setup works
Default accounts are setup on account.

What to look, What is missing?

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Dynamics 365 Business Central

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Mansi Soni 10,422 Super User 2026 Season 2 on at

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Hello,

The first thing to check is the G/L Account mapping for the Intercompany transaction. Since item-only orders are created successfully but orders containing G/L lines remain in the IC Inbox, verify that the affected G/L accounts have a valid IC Partner G/L Account and are correctly mapped in the Intercompany Chart of Accounts in the receiving company. Also compare the IC Inbox transaction for a working item order versus the G/L order to confirm whether the G/L account information is being transferred correctly. If the G/L details are missing or invalid in the incoming transaction, the issue is likely with the source PO mapping/setup rather than the IC Inbox itself.

https://learn.microsoft.com/en-gb/dynamics365/business-central/intercompany-how-setup

Hope this answer helps you!

Regards,
Mansi Soni
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OussamaSabbouh 19,427 Super User 2026 Season 2 on at

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Hello,
Since item lines work and only G/L Account lines fail, I would focus on the IC Chart of Accounts mapping, not the general IC setup. Microsoft specifically states that G/L accounts must be mapped in both directions: your local G/L → IC G/L for outgoing transactions, and IC G/L → the partner’s local G/L for incoming transactions. Check Intercompany Setup → IC Chart of Accounts → Chart of Accounts Mapping, and also verify the source G/L Account’s Default IC Partner G/L Account. A quick way to identify which side is wrong is to inspect the inbox line: if the IC G/L Account itself is blank, the sending company’s mapping/default is missing; if the IC account is populated but the resulting G/L Account No. is blank, the receiving company’s mapping is missing or incorrect. After correcting it, recreate/resend the inbox transaction; synchronization alone doesn’t guarantee that both account-mapping directions are complete.
Regards,
Oussama Sabbouh
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Grigorios Mavrogeorgis 3,363 Super User 2026 Season 2 on at

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Hi, I'd look at the IC Chart of Accounts in the receiving company, not the mapping in the sender. Item lines resolve on their own, G/L lines don't — they travel as an IC G/L account code and the receiver must translate it back through the Map-to G/L Acc. No. field on the IC G/L account. If that one is empty the line arrives with no account, the transaction can't complete, so it just sits in the inbox waiting for someone.
The other half of the same thing is on the sending side, on the G/L Account card there is Default IC Partner G/L Acc. No. If that is blank the purchase line goes out without an IC reference and the receiver has nothing to map.
Worth checking as well that Auto. Accept Transactions is ticked on the IC Partner card, and that the IC G/L accounts are not blocked.
Glad to help - follow up if anything is unclear.
► If this solved it, marking it verified helps others too.
Regards,
Grigorios Mavrogeorgis
Business Central Consultant & AL Developer
Work: Gmsoft Limited
Blog: insidebusinesscentral
LinkedIn: linkedin.com/in/gregorymavrogeorgis
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YUN ZHU 103,127 Super User 2026 Season 2 on at

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Have you enabled the following option?
Thanks
ZHU