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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / security role access s...
Microsoft Dynamics CRM (Archived)

security role access settings for case

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Posted on by sdnd2000 2,397

Hi, I have created a new role with case entity and a customized entity full access. But this role can not see the relevant cases associated to the customized entity, when I login as admin, I can see those cases. What else access the role needs?

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  • Verified answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman 18,108 on at
    RE: security role access settings for case

    Refer this thread:

    community.dynamics.com/.../154191

  • ashlega Profile Picture
    ashlega 34,475 on at
    RE: security role access settings for case

    Hi,

     which users/teams own the cases and what kind of access have you configured in that role? Does the role give org-level access to the cases, or is it user/bu-level? There must be some sort of mismatch there.

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