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Microsoft Dynamics CRM (Archived)

Newly added user cannot login to the system.

Posted on by Microsoft Employee
I have recently added a new user to the system and assigned a new security role to the user. 
Nevertheless, once the user has logged in, the browser displayed
"
Insufficient Permissions

You do not have permission to access these records. Contact your Microsoft Dynamics 365 administrator.

"

What should I do?

Thank you!

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Newly added user cannot login to the system.

    Agree with Vikas that it could be some auto completion of URL issue. Nevertheless, sometimes it can be due to default organization issue if you have multiple organizations, make sure you are pointing to the correct organization in your URL.

  • Guowei_Xu Profile Picture
    Guowei_Xu 407 on at
    RE: Newly added user cannot login to the system.

    Hi Mary,

    You may add the administrator role to the user, and try to login again.

    If you can login correctly, you should modify your security role which has added before.

    Or you can check the event log in the AP Server to find the detail of this error.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Newly added user cannot login to the system.

    May be you are trying to access a record for which the user role does not have permission (due to browser's auto URL completion). Check the URL and try to open the home page only. If this does not work, please check the role assigned to the person.

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