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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Can't see all reco...
Microsoft Dynamics CRM (Archived)

Can't see all records....

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Posted on by USA80 2

I will do my best at explaining this...I have an account record and from this record I have many other entities that I can go to.  One of them is (for this example) Entity C.  When I go From the Account record to Entity B I only see 1 record in the Associated View when really I should be seeing a total of 3.  The record in Entity C is tied to the Account correctly, so I am not sure why 1 of 3 appears.  Now, if I go from the Account entity, to Entity B, then Entity C, I can see all 3 records. 

Any help is appreciated.  Thank you.

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  • Verified answer
    USA80 Profile Picture
    USA80 2 on at
    RE: Can't see all records....

    Issue was that in the Account entity it had the wrong relationship in the navigation.  Put the correct one in and all works.

  • USA80 Profile Picture
    USA80 2 on at
    RE: Can't see all records....

    So it appears that when I am on the Account entity, if I go to any other Entity I see the associated records in the associated view on that entity.  The only one that isn't showing correctly is this Entity C.  Is there something like a N:1 that I am missing or something?

  • ashlega Profile Picture
    ashlega 34,477 on at
    RE: Can't see all records....

    Hi USA,

     any chance you could post some screenshots?

  • USA80 Profile Picture
    USA80 2 on at
    RE: Can't see all records....

    When I did a query selecting Entity B (and the field of account name), and tieing the Account entity in this query to pull in the account name as well (so they have the same name), I get results of 13 records.  When I do your second query, I get 13 records.  So the information coming back is the same, but when I go to Entity C, the associated view only shows 1.

  • Aric Levin Profile Picture
    Aric Levin 30,188 Moderator on at
    RE: Can't see all records....

    Can you check if you associated view for Entity C has the correct query? Any of the records inactive?

    You can run two queries in advanced find one with association between account and entity C, and one between entity B and entity C and see if you get the same results.

    This should give you a starting point as to find out why you see a difference in the records that are being displayed.

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