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Different fonts in email and templates

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Posted on by chrisambro123

I work with a large customer service organization that uses Dynamics 365 for CS to send out emails to their customers. When doing so they are experiencing issues with the fonts in emails and signatures. The problem is:

- Email templates: Font is Verdana. It is not possible to select Segoe UI

- Emails: Font is Segoe UI.

My customer uses both free text and email templates in combination - therefore one email will contain several fonts which is definitely not ideal.

Any ideas how to overcome this?

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Lixzh Microsoft Employee on at

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Hi, I checked my test org and it is possible to change the font to Segoe UI. Could you check again and provide the template name which has this issue?

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chrisambro123 22 on at

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That is strange. I only have these options (it's a custom email template). In general, you formatting options look more rich than the ones I have. Are you under Settings --> Templates --> Email templates? And are your templates also in Classic Interface, not the new UI?

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