No option to publish/unpublish duplicate detection rules

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Posted on by Ciaran Reynolds

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I'm trying to publish a new duplicate detection rule but there is no option from the view or within the rule itself to do this.

6204.Rules.PNG

In the sandbox version I can see that it should be on the same bar as 'new' and 'delete', underneath Entity type.

Anyone know why this might have happened and how to recover the publish/unpublish options?

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gdas 50,091 Moderator on at

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Do you have System Administrator security roles?

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Ciaran Reynolds 230 on at

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Thanks for responding Goutam. Yes I have the required security roles.

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gdas 50,091 Moderator on at

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Hi,

Please check in the user assign security role should have the access -

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Ciaran Reynolds 230 on at

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I have that too.

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Hi,

Seems like a Ribbon/Command Bar issue.

You are not able to see it under "More Actions" ?

If you import your customizations/or perform a minimal copy to a sandbox are you able to reprodce the issue ?

A trial and error kind of a solution may be to export a solution from a different default org with only the Duplicate detection rule entity and Application Ribbon and then import in the org with the issue.

I suggest that we 1st try it in a copy organization and not the actual org.

-Aamer

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Ciaran Reynolds 230 on at

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Hi Aamer,

They're not under 'more actions'.

I tried importing the duplicate detection rule entity into the live instance from sandbox but the issue still occurs.

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Hi Ciaran,

Alongwith the entity, did you include the Application Ribbon as well?

Surprisingly, Ribbon workbench does not show this entity or we may have checked for any ribbon customizations. We may still extract the Application ribbon in a solution xml file though.

-Aamer

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Saw the same issue in Dynamics CRM 9.0 and figured out that Duplicate Detection Settings need to be enabled by navigating to Settings => Data Management => Duplicate Detection Settings => Check the box for "Enable duplicate detection"

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