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Small and medium business | Business Central, N...

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Change customer name on customercard -> ship to adress on sales order changes

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Posted on by MS-30040609-0

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Hi all,

When I update for example the customer name on the customer card, and then go back to the sales order to update the order with the new customer name,

the ship to adress changes.

Does anyone now why?

What is the easiest/best/most correct way to update a sales order with the new information from the customer card?

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Dynamics 365 Business Central

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YUN ZHU 98,472 Super User 2026 Season 1 on at

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Hi, it seems that when Customer Name is validated, Ship-to will be reset. This is standard behavior. As for changing the customer information on the order, there's no easy way to do that, other than what you're doing now, you can also recreate the order.

Hopefully other experts can give you better advice.

Thanks.

ZHU

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DAnny3211 11,407 Super User 2026 Season 1 on at

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hello
YUN is right it is standard behaviour
you should have a customisation developed to get your case or your desired behaviour
DAniele

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