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Change customer name on customercard -> ship to adress on sales order changes

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Posted on by MS-30040609-0

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Hi all,

When I update for example the customer name on the customer card, and then go back to the sales order to update the order with the new customer name,

the ship to adress changes.

Does anyone now why?

What is the easiest/best/most correct way to update a sales order with the new information from the customer card?

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DAnny3211 9,190 Moderator on at

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Change customer name on customercard -> ship to adress on sales order changes

hello
YUN is right it is standard behaviour
you should have a customisation developed to get your case or your desired behaviour
DAniele
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YUN ZHU 68,242 Super User 2024 Season 2 on at

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Change customer name on customercard -> ship to adress on sales order changes

Hi, it seems that when Customer Name is validated, Ship-to will be reset. This is standard behavior. As for changing the customer information on the order, there's no easy way to do that, other than what you're doing now, you can also recreate the order.

Hopefully other experts can give you better advice.

Thanks.

ZHU

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