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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Omnichannel - Unable t...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Omnichannel - Unable to configure app for environment

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Posted on by CU06082337-0 4
Hi, 
I can´t see the Environments listed when I try to configure the Omnichannel app in Dynamics 365 CE.
 
I have these apps enabled on my CRM environment
 
When I go to configure the Omnichannel, I get this error when trying to add an environment
 
 
Environment is in US region and my trial plan has the following add ons 
Any idea?. Thanks in advance!
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  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,624 Super User 2025 Season 2 on at
    Hi There,
     
    Microsoft stated that starting Saturday, April 1, 2023, they will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and will encourage customers to migrate to the Customer Service workspace application. 
     
    Refer to this blog:
     
    I can see the customer service workspace app, use that.
     
    Secondly, you also have customer service admin app, you can use that to make configurations.
     
    Feel free to connect if you need further help.
     
    Thanks
    Affan
  • Vahid Ghafarpour Profile Picture
    Vahid Ghafarpour 12,090 Super User 2025 Season 2 on at

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