Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Marketing App is not visible for Users

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Hello,

I`ve got a little problem concerning the Dynamics 365 for Marketing App. After installing the app on the right instance, the app is not visible for other users, who still have assigned security roles.

In the Office 365 Admin Center under products and services the marketing license is shown as "1 from 1 available (0 in use)"- is this normal? 

Best regards

Alex

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Marketing App is not visible for Users

    Hi Akash,

    the access was done by Global Admin rights and is also available for this role. But I tried to assign one user with the Marketing Professional Business role and now the app is available.

    Thanks and best regards,

    Alexander

  • Suggested answer
    RE: Marketing App is not visible for Users

    Hi Partner,

    Have you checked by accessing the CRM from Global admin rights or System admin if the Marketing module is available to these users.

    With regards to marketing license shown as "1 from 1 available (0 in use)" means, you still have one marketing license available to be assigned. You haven't use the license currently available with you for marketing. 

    Additionally you can refer this article as well docs.microsoft.com/.../purchase-setup 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,996 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,853 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans