Workflow to send email failing for two specific email addresses

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Posted on by Deborah Pitt

I have various workflows that run from the Case record to send an email to the Responsible Contact. One is sent when the Case is created, another when the Case is closed.

I now have two examples of email addresses that make these processes fail (the Responsible Contact's email address is held in a field in the Case record). Both email addresses are valid however and I wondered if anyone else has experienced this issue?

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Rajat Awasthi 675 on at

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Hi Deborah ,

How are you sending email to one record with two email id's? This is not possible .

Please share a screenshot if I am lacking some where.

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Deborah Pitt 10 on at

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Hello Rajat

Thanks for your reply. This is the error message - the workflow only fails for two specific contacts in our system. I have checked the email address held for both Contacts in their record and they are both valid.

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C. Jensen 384 on at

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Hi Deborah

Did you check the responsible contacts contact preferences?

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Deborah Pitt 10 on at

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Thanks so much Christian. I had completely forgotten about these fields

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