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Content block changes are not saved

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Posted on by 2

Hi,

I noticed a strange behaviour when updating/ or creating a new content block. Somehow If I insert text it does not replace the "placeholder" test, yet it just overlaps.As a result of this behaviour any change or text I insert wont get saved.

If I edit it within the HTML source code (within the <p> tag it works) anyone know how to solve this or did I miss something?

Here a screenshot:

pastedimage1640683542105v1.png

Thanks!

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Content block changes are not saved

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    Image

    If there is any further doubt, please do not hesitate to let me know.

  • Niheel Profile Picture
    Niheel 50 on at
    RE: Content block changes are not saved

    I had the same problem a few days ago, but I can't reproduce it now.

    I also used the temporary solution mentioned by Nya to deal with this problem.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Content block changes are not saved

    Hi,

    I was experiencing the same problem and it should be a bug, which was previously present in Email's Designer.

    I found that it no longer appears in the following versions.

    pastedimage1640684158275v1.png

    If you are still experiencing this problem after upgrading, you can raise a support ticket for further help.

    Until it is resolved, you can temporarily adjust this text element via the HTML designer to delete the placeholder.

    pastedimage1640684236210v2.png

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