Customer experience | Sales, Customer Insights,...

Content block changes are not saved

(0) Share

Report

Posted on by Newmayer2384

Hi,

I noticed a strange behaviour when updating/ or creating a new content block. Somehow If I insert text it does not replace the "placeholder" test, yet it just overlaps.As a result of this behaviour any change or text I insert wont get saved.

If I edit it within the HTML source code (within the <p> tag it works) anyone know how to solve this or did I miss something?

Here a screenshot:

Thanks!

I have the same question (0)

All responses (3)

Answers (0)

Suggested answer

Nya 29,060 on at

Like (0)

Report
Copy link

Link copied!

Hi,

I was experiencing the same problem and it should be a bug, which was previously present in Email's Designer.

I found that it no longer appears in the following versions.

If you are still experiencing this problem after upgrading, you can raise a support ticket for further help.

Until it is resolved, you can temporarily adjust this text element via the HTML designer to delete the placeholder.

Was this reply helpful? Yes No
Niheel 50 on at

Like (0)

Report
Copy link

Link copied!

I had the same problem a few days ago, but I can't reproduce it now.

I also used the temporary solution mentioned by Nya to deal with this problem.

Was this reply helpful? Yes No
Nya 29,060 on at

Like (0)

Report
Copy link

Link copied!

Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.

Was this reply helpful? Yes No