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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Email field in Cases

Customer experience | Sales, Customer Insights,...

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Email field in Cases

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When we create a case from the UI the email field in the case doesn’t get populated. My understanding was that this would be populated with the preferred email for the account or the email of the contact, but instead the field is blank. Is there something obvious that I’m doing wrong?

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Dengliang Li Microsoft Employee on at

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Hi,

By default the email field is not added to the case entity, you can add the email field to this entity in the form designer.

Therefore, when you create a new case record, you can populate this field.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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