Incorrect "Resolve Date" on Case

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Posted on by Porski

Hello everyone,

I am new to administering D365 Customer Service. When a user resolves a case (click "resolve case" button), the "resolve date" displays an incorrect time. I resolved the case around 2:13PM but on the field, it displays 5:13AM. Please the screenshots.

I checked my personalization settings > time zone, and it uses my current time zone. Another user also has the same issue.

I also checked the field property of the "resolve date" field, and the current setting is set to "user local". When i try to change it, it displays an error, because the field "resolve time" is a calculated field which is dependent on the "resolve date".

Any idea where else can i check and resolve this?

Thanks in advance!

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Bassey 9 on at

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Hi @Porski, kindly check if there are any power automate flows, business rules related to the case entity or javascripts on the form.

This documentation should help check for business rules - learn.microsoft.com/.../create-business-rules-recommendations-apply-logic-form

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Porski 5 on at

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Hi Bassey , thanks a lot for the suggestion. I will check it out and update back here!

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