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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Missing emails due to ...
Microsoft Dynamics CRM (Archived)

Missing emails due to the application of a Workflow

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Posted on by CRM Beginner 795

Hi,

Basically, I had 24 auto-forwarded mails in CRM generated with the help of a scheduler and status is sent for all those mails. I designed a workflow which will do three steps:

1. Set the status to draft 

2. Se the direction of mail to incoming 

3. Set the email status back to received. 

I run this workflow manually and peformed the task...But, after few hours, those particular 24 mails are not there in CRM anywhere. Can anyone tell how should i find them ?

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  • Suggested answer
    Preeti Sharma Profile Picture
    Preeti Sharma 2,678 on at

    Hi,

    Have you tried to get email records using advanced find  to check if they are still in CRM?

    Thanks

  • CRM Beginner Profile Picture
    CRM Beginner 795 on at

    No, they are not in CRM.. But, workflow didnt contain any logic for deletion .So, where those emails can be missed ?

  • Suggested answer
    SCV Profile Picture
    SCV 1,004 on at

    When you do the Advanced Find query did you make sure you used “New” for the “Use Saved View:” option so you get all emails without filtering out these based on a view; just checking.

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    It is unlikely that CRM is deletigng email by itself. Double check your advance find criteria or better search all emails which are modified on today.

    Hope this helps.

  • Verified answer
    CRM Beginner Profile Picture
    CRM Beginner 795 on at

    Yes, checked all the possible ways but no such missed emails are found.

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