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Microsoft Dynamics CRM (Archived)

Navigation buttons are missing for Dynamics CRM 365 in IE11

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Posted on by hellosuresh 525

Recently we spin up new Dynamics CRM 365 instance. 

When accessing from IE11/Windows10, Navigation icons (Arrow after logo, Adv Search etc. )are missing.

In order to fix this above issue we did following. 

We added this domain to Settings > Compatibility view settings. 

But even after that still we failed to see buttons/icons on the Navigation bar. 

In Chrome it is working fine and able to see Navigation buttons/icons.

Can you please suggest us what needs to do to show Navigation buttons. 

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  • hellosuresh Profile Picture
    hellosuresh 525 on at
    RE: Navigation buttons are missing for Dynamics CRM 365 in IE11

    Hi Adrian

    Thanks for your reply.  

    I verified my IE browser. Almost same as you but a change in minor version.

    Version: 11.2189.14393.0

    Update Version: 11.0.60 (KB4092946)

    Product ID: 00150-20000-00003-AA459

    Yes it works fine in Chrome, Firefox. It also works fine in IE 11 all other machines, except our company laptops only.  

    Because of some security policy on our company laptops,which restricting to download some fonts or some CSS styles.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Navigation buttons are missing for Dynamics CRM 365 in IE11

    Hi Shawn,

    I have not encountered this issue when accessing Dynamics 365 from Internet Explorer 11 with a Windows 10 operating system. Compare your internet explorer version with mine to see if it is different. Alternatively, use another browser such as Microsoft Edge, Mozilla Firefox, or Google Chrome.

    Internet-Explorer.png

  • hellosuresh Profile Picture
    hellosuresh 525 on at
    RE: Navigation buttons are missing for Dynamics CRM 365 in IE11

    Small Correction. We can't see the Navigation buttons, but when mouse over highlights the button portion and action is happening. Issue here is button is blending with Navigation back-ground color. How can we show the button without blending.

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