Hi ya'll!
I have a very urgent issue where I get a message prompt when sending an Email reply in CRM.
The message prompt says: “Your changes have not been saved. To stay on the page so that you can save your changes, click cancel.” However, the email get's sent anyway so it is completely unnecessary and confusing for users. Is there a way to get rid of this?
I am on Dynamics 365 on-premise.
Thanks!
/H
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Hi Henry,
you will only get this error if any field (even if it's hidden to user) is updated before making the change, so in ASP.net terms if any field on form is dirty (i.e. change by user or script) you will get this error pop up..
so first thing to identify which field is getting dirty as soon as form gets opened for this entity, you can easily get this by going through method/script provided in following article.
you can check any fields dirty by running the following code on the browse console.
var message="The following fields are dirty: \n";
window.frames[0].Xrm.Page.data.entity.attributes.forEach(function(attribute,index){
if(attribute.getIsDirty()==true)
{message+="\u2219 "+attribute.getName()+"\n";}
});
alert(message);
once you identify the field check if you are updating them in your Java scripts, if yes you need to change logic to only get update if users updates other relevant fields only.
other solution is (if you can not do this in javascript) is to remove code in java script and write plug in and do the same thing in plug in (i.e. update relevant field in post plug in stage)..
Solution : Add the following code in the page onload
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Xrm.Page.getAttribute("new_description").setSubmitMode(never);
check Plugin:
is there any plugin registered with with entity which makes the fields dirty? is so please check try to deactivate temporarily and check.
If my suggestion works , please mark it as verified .
Thanks for the reply!
There are no custom ribbon buttons or scripts associated with the form because we deactivated them.
We found out that the 'description' field is dirty, and it seems like there's something that parses through the text and removes the HTML tags. See attached image:
Do you know why this is happening?
Do you have any custom ribbon button on that form. If so , try check the scripts associated. And also check on the dirty fields on the form.
Is there any business rules on this form? if so can u pls try deactivate and give a try.
Please check your any of the JavaScript for unload or onsave on the form. Mostly these kind of issues are from the custom scripts on the form.
Please check your any of the JavaScript for unload or onsave on the form. Mostly these kind of issues are from the custom scripts on the form.
Hi,
Are there any changes to the form happening on the Save/Send event?
You would normally get that if you submitted a Send requests, and changes were done after that on the form.
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