web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / incident incremental s...
Microsoft Dynamics CRM (Archived)

incident incremental suffix number for case number

(0) ShareShare
ReportReport
Posted on by sdnd2000 2,510

Hi, I plan to have a suffix number for each case, for example, if case number is existed, I want to add suffix incremental number like "-001","-002", it seems like I have to create another entity to maintain this, or any new suggestions?

*This post is locked for comments

I have the same question (0)
  • ashlega Profile Picture
    ashlega 34,477 on at

    You can probably just select current max number for all the cases with that case number. I'm not sure how you were planning to set this up, though.. Which number will be entered manually, which number will be generated, where will you combine both, etc..

  • sdnd2000 Profile Picture
    sdnd2000 2,510 on at

    Hi, Alex,

    the case number and suffix number will be auto generated. but suffix will be associated with case number, it means one case number could have multiple suffix.  I am thinking to have en entity to record difference case number and max suffix for each.

  • Verified answer
    ashlega Profile Picture
    ashlega 34,477 on at

    You can do that, or, you  might, for example, create two fields on the case (case number and suffix number), then you might query CRM (in a plugin?) for the max suffix number among all the cases with the same case number, increment it, and put it into the case number for the case being created. Although, if you delete a case, you may end up with a new case getting the same suffix that had been used before. Sometimes it also makes sense, though.

    Or you might use the original case number field - just select a case with the max case number where case number starts with the case number being entered, then extract suffix from there, increment by one.. etc

  • Community Member Profile Picture
    Community Member on at

    Hi!

    In this case out-of-box autonumberig doesn't have so many customization options. But you always can create your own solution. Something like described here: https://www.linkedin.com/pulse/custom-auto-numbering-6-quick-steps-ms-dynamics-crm-eran-fuks  If you don't like wf, you can create plugin on Case Create. But you still have to manage your autonumbering in custom configuration entity.

    Hope this helps

     

    Vlad

    dynamicalabs.com

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans