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Microsoft Dynamics AX (Archived)

Error while Inventory Lookup "inventory status could not be found" AX2012R3 Retail POS

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Hi Friends ,

I'm having issue with Inventory lookup in AX2012R3 Retail Point of Sale , saying "inventory status could not be found" , I checked Real Time Services it's working fine because we can create sales order in back office.also I set 
Product availability job to be execute automatically by batch.

Any Idea about this error?,

Thanks & Regards.

Amith Prasanna 

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  • Community Member Profile Picture
    on at
    RE: Error while Inventory Lookup "inventory status could not be found" AX2012R3 Retail POS

    It could be that you didn't check "Inventory lookup" in your retail store. that checkbox can be found in

    Retail >> Retail Channel >> Retail Stores >> Select your store >> then in "POS register" section check that box. Don't forget to run the job and see if that fix the error.

  • Community Member Profile Picture
    on at
    RE: Error while Inventory Lookup "inventory status could not be found" AX2012R3 Retail POS

    It seems, storage dimensions are enabled with advance warehouse management. Can you post error message from event viewer?

    Thanks, Sridharan J

  • A.Prasanna Profile Picture
    on at
    RE: Error while Inventory Lookup "inventory status could not be found" AX2012R3 Retail POS

    Unfortunately there is no Error massage related to this in event viewer.It was working fine before , I thought it's because of there was more then 10 retail statements to be posted in the queue. yeah I got your point but we didn't enable Adv WMS .

    thanks & Regards,

    Amith Prasanna

  • Community Member Profile Picture
    on at
    RE: Error while Inventory Lookup "inventory status could not be found" AX2012R3 Retail POS

    Did you find the solution for this? I am facing the same issue

  • A.Prasanna Profile Picture
    on at
    RE: Error while Inventory Lookup "inventory status could not be found" AX2012R3 Retail POS

    that was happen because of some issues while uploading Variants , there were some invalid entries inside InventDim ,and InventDimCombination.

  • Suggested answer
    Shafeeque P. Profile Picture
    on at
    RE: Error while Inventory Lookup "inventory status could not be found" AX2012R3 Retail POS

    This usually happen when there  is a missing record in InventDim table, which should only include all product dimensions and site/warehouse. To troubleshoot, try  creating an InventDim record by creating a purchase order, by adding this item and specifying site/warehouse only and try inventory lookup again in POS.

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